Frequently Asked Questions
Contact Information:
Genie Express Air Conditioning
10795 Hammerly Blvd. Suite 300 Unit G03
Houston TX, 77043
(832) 210-5334
About Genie Express Air Conditioning:
With more than 22 years of hands-on experience, Genie Express Air Conditioning proudly serves Houston, TX and the surrounding communities, including Cypress, Katy, Memorial, the Energy Corridor, Spring Branch, and more. Our mission is to keep local homes comfortable year-round with expert heating, cooling, and indoor air quality services, while providing honest communication and dependable results. We service all major brands and offer a comprehensive Club Membership that includes priority scheduling and free annual tune-ups for added peace of mind.
Beyond serving our customers, we’re proud to give back by supporting the Make-A-Wish Foundation with every membership, because at Genie Express Air Conditioning, comfort and compassion go hand in hand. Call us today to schedule service!
Frequently Asked Questions
General Business Questions:
What services does Genie Express Air Conditioning provide?
We offer complete heating and cooling services, including repairs, installations, tune-ups, and system replacements. Whether your home needs fast attention or routine care, our team is equipped to help.
Do you service all HVAC system brands?
Yes. Our technicians have hands-on experience with all major HVAC brands, so you can expect reliable, knowledgeable service every time.
How quickly can I schedule an appointment?
We offer flexible scheduling to meet your needs and strive to respond as promptly as possible. Our goal is to restore comfort to your home without unnecessary delays.
Are your technicians trained and certified?
Absolutely. Our team brings more than 22 years of hands-on HVAC experience and is trained to provide safe, professional, and dependable service.
What makes Genie Express Air Conditioning different?
We combine decades of experience with exceptional customer care, transparent pricing, and a commitment to giving back. Every membership supports Make-A-Wish®, allowing your comfort to help create life-changing experiences for local children.
About Us:
Who is Genie Express Air Conditioning?
We are a trusted HVAC company dedicated to providing honest, high-quality heating and cooling services. Our team focuses on creating a smooth, stress-free experience from the first call to the finished job.
How experienced is your team?
With 22+ years of hands-on industry experience, our technicians deliver expert care and long-lasting solutions for your home’s comfort system.
What values guide your company?
We believe in integrity, professionalism, and treating customers the way we’d want our own families to be treated. Every service visit reflects our commitment to clear communication and dependable results.
What is your club membership program?
Our Club Membership includes priority service, two free tune-ups per year, and exclusive member benefits. A portion of every membership supports Make-A-Wish®, helping bring hope and joy to children facing critical illnesses.
Why do homeowners trust Genie Express Air Conditioning?
Homeowners trust us because we provide expert care, transparent pricing, and a customer-first approach backed by decades of real experience. We stand behind our work and go the extra mile to make sure you feel confident in your home comfort system.
Pricing & Availability:
How does your pricing work?
We believe in upfront, transparent pricing so you always know what to expect before work begins. There are no hidden fees or surprise charges.
Do you offer free estimates?
Yes. We provide free estimates for new installations and major projects so you have the information you need to make confident decisions.
Do your service prices vary based on the type of HVAC system?
Yes. Pricing depends on the specific equipment and service required, but we always explain costs clearly so you can make informed decisions before any work begins.
Do you require payment before the work is completed?
No. You only pay once the service is complete and you’re fully satisfied with the results.
How can I get the best value from my HVAC system?
Regular tune-ups, timely repairs, and proper system sizing all help improve performance and lower long-term costs. Our Club Membership also offers added savings and ongoing maintenance benefits.
Service FAQs:
What types of HVAC services do you offer?
We handle everything from diagnostics and repairs to tune-ups, replacements, and new system installations. Our technicians are trained to address both heating and cooling needs with expert care.
Do you offer maintenance services?
Yes. Our maintenance services help keep your system running efficiently, reduce breakdowns, and extend equipment life.
What happens during a tune-up?
During a tune-up, we thoroughly inspect, clean, and test your system to ensure it’s operating safely and efficiently. This helps catch small issues early and prevents costly repairs down the road.
Can you help with indoor air quality?
Absolutely. We provide solutions such as air purifiers, filters, and humidity control options to help create a cleaner, healthier home environment.
What should I do if my HVAC system stops working?
Give us a call as soon as you notice a problem. We’ll schedule a prompt visit, diagnose the issue quickly, and provide clear recommendations to get your home comfortable again.
